Privacy Policy

Last updated: 18/07/2025

At Reclaim Sports Therapy, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

 

1. Who We Are

Reclaim Sports Therapy is a mobile sports therapy business providing injury assessment, massage, and rehabilitation services.
Business owner: Edward Shurmer
Base location: Alcester, UK
Email: edshurms@gmail.com

 

2. Personal Data We Collect

We collect and store personal data when you:

• Fill out a contact or booking form

• Book an appointment online or via email/phone

• Communicate with us directly

This data may include:

• Full name

• Email address

• Phone number

• Location (for mobile appointments)

• Health information relevant to your treatment

• Any additional information you choose to provide

 

3. How We Use Your Data

Your information is used only to:

• Respond to enquiries

• Manage bookings and appointments

• Provide appropriate treatment and follow-up care

• Send appointment reminders and important updates

• Maintain client records as required by professional standards and insurance

We do not share your personal data with third parties except where legally required or with your explicit permission.

 

4. Payments

All payments for services are accepted via bank transfer, cheque or cash.

Payment details and instructions are provided prior to the session commencing.

We do not store or have access to your bank account information beyond payment confirmation details.

 

5. Cookies and Website Data

Our website, hosted on Wix, uses cookies to enhance your browsing experience and to gather anonymous usage data.

Cookies do not store personally identifiable information. You can manage cookie preferences through your browser settings.

 

6. Data Storage and Security

We take reasonable technical and organisational measures to keep your personal data safe and secure.

Health records are stored and retained according to professional and insurance requirements, then securely deleted when no longer necessary.

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where applicable

• Withdraw consent for communication at any time

To exercise these rights or ask questions, contact us at: edshurms@gmail.com

 

8. Changes to This Policy

We may update this Privacy Policy occasionally. Significant changes will be communicated via our website or directly to you.

 

9. Contact Us

For any privacy questions or concerns, please get in touch:
📧 Email: edshurms@gmail.com